Refund policy

Returns for refund in terms of our No Risk, Money Back Guarantee should be sent back in their original packaging. Don’t forget to enclose your sales Invoice (or a legible copy) and write on it the reason for your return as well as your email address and phone number so that we can contact you, if necessary, to avoid delays in processing.

Returns in terms of our Lifetime Gemstone Guarantee or Lifetime Replacement Warranty: Before sending an item back to us, please email service@trudiamonds.com and attach a photo of the item showing its current condition. This is important because, in some instances, it may not be necessary for you to return the item in order to exercise your guarantee. This will save you the cost of shipping it back to us. If you have any questions, feel free to reach out to us. If you're in the United Kingdom, you can contact a member of our friendly and helpful Customer Service Team at +44 333 043 5000. If you're based in the USA, you can text a member of our Customer Service Team at (208) 943 5057. 

Returns for replacement due to incorrect size, color, etc: Before returning the item, please email or call us and let us know what you’ll be returning and what you require.

IMPORTANT NOTES FOR CUSTOMERS OUTSIDE THE UK:

Before sending any item back to us, for any reason, please read these notes as well as the full terms and conditions of our Guarantee. This is important because, in some instances, it may not be necessary for you to return the item in order to exercise your guarantee. This can save you the expense of shipping it back to us.

1. Don’t forget to enclose your sales Invoice (or a legible copy) and write on it the reason for your return as well as your email address and phone number so we can contact you, if necessary, to avoid delays in processing.
2. Returns should be sent, in their original packaging, to Monark Global Limited, Unit 4 Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, Wales CF39 8ES , United Kingdom using a traceable delivery service (e.g. USPS, Fedex, UPS). You need to pay the shipping cost on your return but, if the item was defective in manufacture, we will credit you with your original shipping charge.
3. We recommend you insure your return for the full value of the item(s) plus shipping charges. It is best not to write “jewelry”, “diamonds” or “Tru-Diamonds” anywhere on the outside of the package in order to reduce the likelihood of theft. We suggest you use the words “fashion accessories”.
4. IMPORTANT: Be sure to mark your return as “British Returned Goods” in order for us to request exemption from return import duties and taxes. Shipping costs, import duties and/or taxes we incur on return shipments will be deducted from any amounts due for refund to you. We cannot be responsible for goods held by customs or lost in transit.
5. All goods will be inspected upon receipt and dealt with in terms of our Guarantee and your stated reason for return. Refunds, less any amounts deducted in terms of paragraph 4 above will be credited back to your original form of payment. It may take 5-10 days, from our receipt of goods, before they show back in your account.

IMPORTANT NOTES FOR CUSTOMERS WITHIN THE USA:

1.1 USA returns: Before sending any items back to us for any reason please email our service@trudiamonds.com and attach a photo of the item showing it current condition, should you need to send this return back to us we will then provide you with a local USA postal address for all returns within the USA.

If you still have questions , please contact us at service@trudiamonds.com

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Where To Send Your Returns:

International Customers: Send returns to Monark Global Limited, Unit 4 Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, Wales, CF39 8ES, United Kingdom

Customers in the UK: Send returns to our Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom.

Items Purchased in the Clearance Event

Clearance sale items are not returnable or refundable unless defective in manufacture. If you still have questions, please contact us at service@trudiamonds.com.

Important Clearance Event and £15 Gift Card Information (Promotional date specified):
1. The Gift Card gifted to Tru-Reward Club Members is valid until promotional date specified.
2. The Gift Card is valid when purchasing any Tru-Diamonds™ jewellery piece and will be deducted from your order at checkout.
3. The Gift Card may not be valid in conjunction with certain other codes.
4. The £15 Gift Card can be used on one purchase per day up until the promotional date specified.